The Results Company was established in 2009 to deliver solutions within an increasingly complex healthcare market by industry experts. We offer operational management on an interim basis, specialist project roles implementing lean management solutions and bespoke training and mentoring packages.
Clients have included the NHS, Private healthcare groups, Learning Disability Services, Training providers, Charities. and Venture Capital teams.
The Company profile:
We can transform quality in your services by undertaking service reveiws and helping your teams understand performance issues and areas of urgent development.
We can improve your occupancy through producing a bespoke occupancy plan and providing additional guidance to accelerate growth and brand recognition.
We offer due diligence or gathering of competitive intelligence on your service or proposed service so that you make informed decisions about service developments and investment.
We can support retention and increase brand recognition by developing operational management systems that work coupled with high level support delivered to senior managers via mentoring and personal development.
The Result's Company delivers a range of services that combine to improve quality within your healthcare portfolio, maximise your reputation and help with business development and profitability.
The Results Company- what do we offer:
- Accelerating commercial awareness and bottom line profit improvements and enhancing the emerging "sales skills" within the current team.
- Improving and developing quality in service delivery and performance
- Reviewing current or proposed service models and advising of market interest and the potential commerciality of your service.
- Providing" outstanding" training to enhance staff capabilities and competence in healthcare delivery.
- Mentoring healthcare staff to perform more effectively in post.
- By utilising the Results Company you will save both time and money by allowing us to provide capacity and intelligent options to your service issues.
Using best practice and clinical evidence we can aid in decision making, service performance, staff management and staff retention.
With many years of health care expertise we know and understand the complexities involved in running successful services.
Example of Roles:
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Providing mystery shopping and detailed swot analysis, utilising competitive intelligence from 20 local competitors, inclusive of pricing strategies and website data.
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Working alongside existing services to deliver an Internal Marketing programme aimed at rapidly improving customer care with measurable outcomes.
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Reviewing performance of clinical teams involved in supporting occupancy growth with the existing marketing team and analysing communicating blocks and developing ways of harnessing both team’s drivers and deliverables.Working with teams and modelling effective behaviours in care delivery.
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Completing Serious Untoward Incident reviews, analysing data, monitoring process, completing the Root Cause Analysis and presenting findings to a senior team in a timely and professional manner, whilst maintaining complete confidentiality.
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Training teams and providing mentoring to enhance the learning taking place and monitoring enhnced performance and delivery for management.
Training menu:
We are able to offer bespoke training solutions across a number of areas.
All with the consistent theme of keeping the “customer” who could be a patient/relative/commissioner central in the planning and delivery of and improving communication and rapport with all service users.
As well as developing managers confidence in their roles and abilities to lead and develop services effectively.Training is delivered at the place of work and involves evidence based practice and experiental learning through role play, discussions and peer feedback.
Training offered currently:
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An introduction to Marketing and Sales for all Clinical staff.
- Creating and Delivering Great Customer Care within Health Care teams.
Bespoke mentoring packages are also offered which develop commercial awareness and an understanding of how to grow” business within healthcare “for all level of managers".
New in 2011
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Suicide and Self Harm – Beginning to Understand- working with distressed people
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An Introduction to Mental Health.
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Undertaking Root Cause Analysis and Conducting Internal Investigations.
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Clinical Supervision and Appraisal.
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Managing staff - how to have difficult conversations in management.
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Practical Time Management - using your tme wisely.
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Effective report writing in clinical practice.
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Managing and Motivating your team in the clinical setting.
Thee are tailor made courses working with staff within settings where vulnerable patients and often inexperienced or newly qualified staff are working, with an aim of improving understanding and empathy in staff and increasing their skills in building appropriate therapeutic relationships based on evidence based practice.
Motivation and Leadership within health are essential in managing a team towards both clinical and commercial outcomes.Keeping and developing high calibre staff and reducing attrition is a key challenge in health today
New modules are added continually based on client need and each is built specifically to address concerns and needs in individuals and staff teams knowledge base.
Mentoring
The Results Company offers personalised solutions of either phone or face to face mentoring depending on client preference. Each session is between 60-90 minutes in length.
Mentoring is an excellent way to kick start your career and can be offered as part of an induction package or when you need to take stock, develop broader perspectives, gain clarity and find a clearer sense of direction.
Mentoring is a collaborative partnership that offers solutions to improving performance at both a strategic and tactical level.
It allows for development in advanced communication, improved interpersonal skills, operational planning, and process and change management.
Each mentoring package is tailor-made but a new package based on developing commercial awareness is being introduced to enhance skills for managers wishing to develop expertise within marketing, networking for business and gain that competitive edge.
This package is an initial 6 sessions with content focussing on:
USP’s yours and the companies, referral sales, cold calls, networking, customer intelligence, mystery shoppers-what do they tell you? Competitive intelligence and knowing and understanding your niche /brand.
Mentoring if offered to all staff and utilises and agreed outcome measure and is conducted either face to face or over the phone with email contact as required. Contact is maintained between sessions via email, as required, and a review of the session with an agreed action plan is created post every session.