![Meeting With Complainants](https://www.theresultsco.com/wp-content/uploads/2017/02/meeting_with_complainants-362x226.jpg)
Successfully resolving verbal complaints… it’s all about the conversation… One of the key skill sets for any staff working in complaints handling is managing face-to-face meetings. Local Resolution Meetings. Meeting with complainants is ideally a speedier process than traditional long paper trail
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